Here you will find answers to some of the most common questions about our service. If you are unable to find the answer to your question, send us a message below.

Frequently Asked Questions

How do I make a booking?

You can make a booking via our web app:

How much does it cost?

We aim to provide our customers with an open, honest and fair pricing system. Our standard pricing model is as follows:

Small Cargo

Base Fee
Travel Time (per minute)
Distance (per km)
Pickup/Dropoff Fee (per location)
Included Waiting Time (per location)
5 minutes
8 minutes
6 minutes
20 minutes
Excess Waiting Time (per minute)
Radius Fee (per location*)
Cancellation Fee

The following modifiers apply:
Notice Period: From -3% for an order placed 24h or more ahead to +20% (+25% for trailers) for an order within the hour.
Pickup Window: From -15% for a 4h window to +20% for a <25min window.
Peak Periods: Pickups that must be made between 10-12.30 or before 8.30 on weekdays, or all day on weekends attract a peak surcharge.

*Radius Fee: Bookings with first pickup and/or last dropopff further out of central London attract an additional fixed fee. See table for fees – these are not charged on intermediate locations, so only a maximum of two fees charged per booking.
Admin Surcharge: +10% for jobs placed by our staff on your behalf.

Do you do events / removals / weddings etc?

Yes we do.  You can rent our bikes out (with rider) for your special events. Please get in touch for a quote.

Is it safe?

Cycling in London is, despite public perception, relatively safe.  We ensure all of our staff are extremely well trained – not only to ride our unusual bikes, but also to deal with traffic – and our review system ensures that dangerous riders are given a chance to correct their behaviour before being excluded from the app if this behaviour continues.

What if it rains?

London is one of the driest regions in the UK, with rain on less than 1/3 of all days in the year. In fact, if you commuted by bike for 20 minutes once per week, the chances of getting wet are less than 1/1000!

However, on the off chance that there is rain, we recommend that you are appropriately dressed for the weather

Terms & Conditions

Read our terms and conditions here.