Terms & Conditions

'Pedal Me' is a service operated by Bike Taxi Limited, registered at Finsgate, 5-7 Cranwood Street, London, EC1V 9EE. The aim of Pedal Me is to provide fast, fun, clean travel around urban environments. We operate through the app, 'Pedal Me' and also take orders by phone, e-mail or via social media. We operate under the following terms and conditions.

1. For provision of ‘Pedal Me’; 'Pedal Me Cargo' and 'Monster Trailer' services

1.1 ‘Pedal Me’ consists of a two-wheeled cargo bike with a rider certified to carry passengers with a total weight not exceeding 150 kg

1.2 ‘Pedal Me Cargo’ consists of the same bikes, with a rider certified to carry cargo with a total weight not exceeding 150 kg.

1.3 ‘Monster Trailer’ refers to one of our two-wheeled cargo bikes towing a large trailer, suitable for carrying up to 150 kg cargo on the trailer and 150 kg cargo (or passengers) on the bike.

2. Booking & Paying

2.1 You can book this service through the app ‘Pedal Me’.

2.2 Payment is taken directly through the app at the end of the journey, at rates that are available on the Pedal Me website – pedalme.co.uk. Note that these prices are likely to vary from time to time, and higher charges apply at certain times. See the website for details.

2.3 A cancellation charge of £5 applies, should you choose to cancel the journey for any reason (£35 in the case of the Monster Trailer).

2.4 Cost estimates produced by the app are not binding, they are estimates for guidance only, and the actual cost my vary.

2.5 We keep a record of all bookings and you are encouraged to provide feedback through the app to allow us to improve our service.

2.6 We reserve the right to decline any booking at our discretion, and services are provided ‘as available’.

3. 'Pedal Me' Passenger Journeys

3.1 Our employees may cancel the journey at any time if they are concerned for either their own or your safety. Please follow their directions whilst riding with us.

3.2 You travel at your own risk, and must take responsibility for yourself, your own possessions and actions.  Please ensure you keep your belongings secure whilst travelling, in particular mobile phones etc.

3.3 Our bikes are fairly hardy, but you are responsible for damage to, or necessary cleaning resulting from use of the services under your account beyond reasonable wear and tear.

3.4 For rider training, improvement and safety reasons we record some journeys.  We may also use short clips on social media.  By using the app you agree to the publication of these images unless you explicitly tell the rider that you do not want your image being used for publicity reasons (we will still record on camera for our own use not including publication).

4. 'Pedal Me Cargo' And 'Monster Trailer' Journeys

4.1 Our employees may cancel the journey at any time if they are concerned for either their own or the safety of your goods.

4.2 We can carry large items on our bikes (up to 150 kg), but not all will fit – if you are uncertain contact us direct to check whether your load will fit on our bikes.  You can do this by e-mailing [email protected] or calling 0203 189 1612.  Our trailers can carry larger items (up to 150 kg on the trailer, as well as 150 kg on the towing bike), again, get in touch if you have any queries.

4.3 Do please inform us in advance if we are transporting particularly fragile items, and make sure you communicate clearly with us pickup location; contact details; dropoff location and drop off contact details.  We cannot be responsible for delay, damage or loss as a result of a failure to communicate these details with us.

4.4 For rider training, improvement and safety reasons we record some journeys.  We may also use short clips on social media.  By using the app you agree to the publication of these images unless you explicitly tell the rider that you do not want your image being used for publicity reasons (we may still record on camera for our own use not including publication).