Support

Here you will find answers to some of the most common questions about our service. If you are unable to find the answer to your question, send us a message below.

Frequently Asked Questions

How to I make a booking?

You can make a booking via our web app: https://pedalme.app

How much does it cost?

We aim to provide our customers with an open, honest and fair pricing system. Our standard pricing model is as follows:

 
Passenger
Cargo
Trailer

Pick up fee
£3.00
£4.00
£6.00
Per minute
£0.20
£0.30
£0.45
Per mile
£1.30
£1.30
£1.95
Minimum fee
£8.50
£8.50
£35.00
Cancellation fee (< 30 mins)
£8.50
£8.50
£35.00

The prices quoted above are subject to change depending on the booking notice period and requested time window.

Do you do events / removals / weddings etc?

Yes we do.  You can rent our bikes out (with rider) for as little as £30 / hour in standard garb. We charge £50 / hour if you require our suited and booted service! Jobs outside of London will require extra costs to move the bike – please get in touch for a quote.

Is it safe?

Cycling in London is, despite public perception, relatively safe.  We ensure all of our staff are extremely well trained – not only to ride our unusual bikes, but also to deal with traffic – and our review system ensures that dangerous riders are given a chance to correct their behaviour before being excluded from the app if this behaviour continues.

What if it rains?

London is one of the driest regions in the UK, with rain on less than 1/3 of all days in the year. In fact, if you commuted by bike for 20 minutes once per week, the chances of getting wet are less than 1/1000! That said, for the occasions when it does rain our passenger bikes are equipped with storm umbrellas and thermal ponchos to keep you warm and dry.