Frequently Asked Questions
How do I make a booking?
How much does it cost?
We aim to provide our customers with an open, honest and fair pricing system. Our standard pricing model is as follows:
£5 for use of thermal boxes (any number)
+25% for any job that fits entirely between 11:15 – 13:00; or is on a weekend or bank holiday.
There are also booking notice and time windows applied – the more notice, and the wider the pickup window you can give us, the lower price as it allows us to organise jobs more efficiently. At the most extreme, our charges are 125% to come straight away on cargo jobs; or 82% for the biggest possible window of flexibility booked for tomorrow.
Do you do events / removals / weddings etc?
Is it safe?
Cycling in London is, despite public perception, relatively safe. We ensure all of our staff are extremely well trained – not only to ride our unusual bikes, but also to deal with traffic – and our review system ensures that dangerous riders are given a chance to correct their behaviour before being excluded from the app if this behaviour continues.
What if it rains?
London is one of the driest regions in the UK, with rain on less than 1/3 of all days in the year. In fact, if you commuted by bike for 20 minutes once per week, the chances of getting wet are less than 1/1000! That said, for the occasions when it does rain our passenger bikes are equipped with storm umbrellas and thermal ponchos to keep you warm and dry.
Terms & Conditions
Read our terms and conditions here.