‘User’ means a person who has signed up and is registered with Pedal Me for the use or potential use of the Service. ‘Rider’ means the person who is an employee or business partner of, or otherwise retained by Pedal Me and who provides the ride to the User. ‘Carriage’ means a conveyance that is owned by Pedal Me and used by a Rider to provide the Service.
2.1 Collection and Use of Personal Information
2.2 Collection and Use of Non-Personal Information
2.3 Children under the age of 18
Pedal Me cares about the safety of children. Because the Service is not directed towards children under 18, they are not allowed to register with or use the Service, or provide personal data. We do not knowingly collect personal information from anyone under the age of 18. If we discover that we have collected personal information from a child under 18, we will delete that information immediately.
3. Use of personal information
3.1 Technical and functional management of the Website and App
3.2 Customer service
3.3 Enhancing your Pedal Me experience using geo-location
When you use the App through your mobile device, and only if you have consented thereto, we will track your geo-location information, on a real time basis only. We use this information to allow you to view the Riders in your area that are close to your location, set your pick up location and send it to the requested Rider, and see the requested Rider approaching on a map in real time. We may also use this real-time geo-location information to address user or rider support, technical, or business issues that may arise in the course of your use of the App. If you contact Pedal Me customer service while on a journey, and it is necessary to use your real-time geo-location information to address your question, our support personnel will seek your consent before consulting your real-time geo-location. In addition, your choice to use some of the features of the App during the ride, for example, ‘Share my Ride’ will allow you to share your geo-location information with those persons with whom you choose to share such information. You can also decide to share your estimated time of arrival (ETA) with one of your contacts. In that case the App will automatically send your contact a one-time text message from your contact list informing him or her of your ETA. If you do not consent to the tracking of your geo-location, you will still be able to use the basic features of the App. You may at any time withdraw your consent in your Pedal Me account. Further, you can turn the geo-location tracking off at the device level, also temporarily. Your mobile device informs you when geo-location is tracked by displaying the GPS arrow icon. If you are traveling in a Carriage, we will collect the Rider’s geo-location information from the Rider’s mobile device. If you are travelling in the Carriage as a passenger, this means we will also indirectly collect your location information. This information is necessary to calculate your fare, send you a receipt showing the route of the ride, allow you to view your trip history in your Pedal Me account, and handle complaints from you or Riders. We will also use the Rider’s geo-location information in an anonymised and aggregated form in order to generate statistical information and management information and to provide you with increased App functionality.
3.4 Personal information
When you request transportation via your use of the App, we provide your first name or last name to the Rider who accepts your request for transportation so that the Rider may contact and find you.
If you choose to upload a photo to your Pedal Me account, your photo will be viewable by the Rider who is picking you up so that the Rider is able to verify your identity. You may remove or replace your photo at any time by logging into your account on the Website.
3.6 Telephone numbers and push notifications
If you have requested a ride through the Website or the App, from the time that your ride request is accepted by the Rider, until you reach your destination, you and the Rider will have the ability to contact each other, via the mobile phone used to request the ride. During that time and only if you have consented we will send you push notifications to your mobile phone to let you know if the Rider is on his way to your location and again when he has arrived at your location. To send you push notifications we will process your telephone number. If you do not want to receive push notifications you can always withdraw your consent by changing your settings via the settings page of your mobile telephone.
3.7 Processing payments
When you register as a User, your credit card information is provided to our authorised and PCI compliant payment processing provider (Stripe) in order to process payments for your requests or rides. Pedal Me itself DOES NOT collect or store your full credit/debit card information and only collects the first six (the BIN numbers) and the last four digits of your credit card number, the expiration number and your postcode. We use this information to prevent fraud.
In cases when a Customer requests a chargeback the Company keeps the right to provide Customer’s personal information and reported trip information to the payment gateway provider including but not limited to Customer’s name, phone number, credit card transaction details, picture, rider’s information, timestamps of the trip, GPS track of the trip, pickup and dropoff locations, total duration and distance, trip cost, any other order details passed through the app.
3.8 Generating management information and statistical data
Pedal Me uses your personal data in an anonymised and aggregated form to closely monitor which features of the Service are used most, to analyse usage patterns and to determine where we should offer or focus our Service. We may share this information with third parties for industry analysis and statistics.
3.9 Administrating job applications
If you wish to apply for a job on our Website we will collect personal information such as your name, email address, phone number and additional information such as resume and gender. We use the information collected within this area of the Website to register and process your application, to determine your qualifications for the position for which you have applied and to contact you.
If you choose to use our referral feature in the App to tell a friend about our Service, you will be prompted to enter your friend’s email address or mobile phone number or log into your preferred social network. If you elect to refer a friend, we will automatically populate a message for you to send to your friend inviting him or her to try the Service on your behalf, however the actual message will be sent via your mobile device or social network and you will be able to edit the final message before you send it. We do not store your friend’s data.
3.11 Administrating public forums
4. Our disclosure of your information
We may employ third party companies and individuals to facilitate or provide the Service on our behalf, to process payment, provide customer support, provide geo-location information to our Riders, to host our job application form, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website’s features) or to assist us in analysing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose. Pedal Me will disclose your personal data to the extent that this is legally required, or necessary for the establishment, exercise or defence of legal claims and legal process; or in the event of an emergency pertaining to your health and/or safety.
5. Your rights
Pedal Me has taken appropriate technical and organisational security measures against loss or unlawful processing of your personal data. To this purpose, your personal data are securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) as well as physical safeguards of the locations where data are stored. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet. Any transmission of information by you to Pedal Me is at your own risk. We recommend that you do not disclose your password to anyone.
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