Help & Support

Here you will find answers to some of the most common questions about our service. If you are unable to find the answer to your question, send us a message below.

Frequently Asked Questions

Passengers

Where can I download the Pedal Me app?

You can download the Pedal Me app from the App Store (iPhone) and from Google Play (Android).

Can I prebook a journey or delivery?

Yes! You can prebook a journey or delivery by downloading the Pedal Me app, which is available on the App Store and Google Play. Alternatively, you book by contacting us on social media, sending us an email or phoning us on 0203 189 1612.

How much does it cost?

We aim to provide our customers with an open, honest and fair pricing system. Our standard pricing compared to UberX is shown below – this operates during daytime hours.

 
UberX
Pedal Me

Base fare (pick up fee)
£2.50
£2.50
Per minute
£0.15
£0.18
Per mile
£1.25
£1.60
Minimum fare
£5.00
£5.00
Cancellation fee
£5.00
£5.00

The following table shows the estimated cost and journey time of a typical two-mile journey in Central London.

 
UberX
Pedal Me

Price
£7.85
£7.50
Journey Time
19 mins
10 mins

Do you do events / removals / weddings etc?

Yes we do.  You can rent our bikes out (with rider) for £30 / hour in standard garb. We charge £50 / hour if you require our suited and booted service! Jobs outside of London will require extra costs to move the bike – please get in touch for a quote.

Why is my referral code not working?

There are a number of reasons why your referral code may not be working. It’s best to contact us and explain the problem. Please quote your referral code in any communication.

Is it safe?

Cycling in London is, despite public perception, relatively safe.  We ensure all of our staff are extremely well trained – not only to ride our unusual bikes, but also to deal with traffic – and our review system ensures that dangerous riders are given a chance to correct their behaviour before being excluded from the app if this behaviour continues.

What if it rains?

London is one of the driest regions in the UK, with rain on less than 1/3 of all days in the year. In fact, if you commuted by bike for 20 minutes once per week, the chances of getting wet are less than 1/1000! That said, for the occasions when it does rain our Bike Taxis are equipped with storm umbrellas and waterproof blankets to keep the worst of the weather off you and ensure you arrive at your destination drier than if you’d walked!